Under the direction of the Attorney General and Consumer Advocate,
the Bureau of Consumer Protection (BCP) enforces various consumer
protection statutes, in particular deceptive trade and antitrust laws,
through the filing of lawsuits on behalf of the State of Nevada and the
public good. BCP cannot represent individual consumers in these
lawsuits, nor can BCP assist individual consumers with their own private
legal disputes. BCP also advocates the consumer's voice in cases
involving the rates and service of privately-owned utility (telephone,
electric, and natural gas) companies before the Public Utilities
Commission of Nevada and similar government agencies.
For further information on consumer issues, call the Bureau of Consumer Protection Hotline: (702) 486-3132, or toll-free: (888) 434-9989.
What is deceptive trade?
When a consumer is buying a good or service, the seller cannot deceive
the consumer about the good or service, as defined under the Nevada
Deceptive Trade Practices Act (NRS 598)
and its related laws. A deceptive trade practice includes a seller
making a false statement or misrepresentation about its goods or
services, or failing to disclose material facts about its goods or
services. Not all fraudulent activity is illegal under the Nevada
Deceptive Trade Practices Act, such as when another law applies that
regulates a particular industry or is more specific. Examples of what is
not deceptive trade include timeshares, landlord/tenant issues, debt
collection, and bank or credit card problems. Other government agencies,
not BCP, may handle these types of matters.
Ticket Sales / Ticket Resellers SB235
Starting October 1, 2017, Nevada has new laws that govern initial purchases of tickets to athletic contests and live entertainment events, and re-selling of those tickets in the secondary market. These laws were passed by Senate Bill 235, and will be located in NRS Chapter 598. These laws are designed to give more consumers access to the initial allotment of tickets when they are first sold to the public, and also protect consumers when they purchase tickets from re-sellers in the secondary market. For example:
- There are now restrictions on any person’s ability to use internet robots – or “bots” - when making initial purchases of tickets to athletic contests or live entertainment events;
- A ticket re-seller cannot resell, or offer to resell, more than one copy of the same ticket; and
- The website of a re-seller or a secondary ticket exchange shall not be substantially similar to the website of an entertainment facility, athletic contest or live entertainment event, without permission.
These are only a few examples of the new laws governing ticket sales in Nevada. Consumers and businesses in the ticket industry should review the full scope of Senate Bill 235, as enrolled on June 8, 2017. Some of these laws apply specifically to ticket re-sellers, some apply to both re-sellers and secondary ticket exchanges, and some apply generally to any person. Any person injured by a violation of these new laws can seek judicial relief. Before filing any action in court, you should carefully review all sections of the new law and consider consulting with an attorney.
Consumers who believe they have been injured by a violation of these laws may also file a complaint with the Nevada Attorney General’s office by completing and submitting the General Complaint form found at http://ag.nv.gov/Complaints/File_Complaint/ However, please note that the Nevada Attorney General does not represent private parties or provide legal advice.
How can I learn more about fraud? What government agencies can assist me?
Visit the Department of Business and Industry website to learn more about
fraud and the government agencies that may be able to handle your concerns.
You can also visit this link to the Nevada Department of Business and Industry's Consumer Affairs Unit.
What laws govern the sales of goods or services by Telephone?
There have been Legislative changes to NRS 599B that concern such matters.
How does BCP decide what deceptive trade lawsuits to bring?
By performing investigations, BCP learns of cases that indicate a
pattern of deceptive activity that substantially affect the public
interest in Nevada. BCP brings these lawsuits on behalf of the State of
Nevada and the public good (but not individual consumers). The lawsuits
can be civil.
What are the antitrust laws? Why is antitrust important?
The antitrust laws protect free and open competition in the
marketplace, by prohibiting certain anti-competitive acts by companies.
Although ultimately the courts decide what specific acts are illegal
based on the facts of each case, the antitrust laws generally identify
the following as illegal behavior, among others:
- Restraining trade, such as when competitors agree to fix prices, rig
bids, allocate (divide up) customers, restrict output, or engage in
- Monopolizing a product through exclusionary conduct that suppresses competition
- Companies merging when the effect may substantially lessen competition
BCP is responsible for civil and criminal enforcement of Nevada's antitrust law, NRS 598A, and has authority to file civil actions under federal antitrust statutes.
To learn more about the antitrust laws, please review more detailed information authored by the Federal Trade Commission on the topic.
offenses almost always raise the prices paid by consumers and
discourage the introduction of new and better products. Being forced to
pay illegally high prices is the equivalent of having money stolen from
you. When companies pay too much for a product, they tend to pass on the
illegal extra costs through price increases to their own customers.
When state or local governments pay too much for products because of
antitrust violations, either taxes must be raised or services must be
What utilities work does BCP do?
BCP represents the public interest before the Public Utilities
Commission of Nevada, federal utility regulatory agencies, courts and
all other forums with jurisdiction over Nevada public utilities. The
role before these bodies is to advocate for reliable utility service at
the lowest reasonable cost-particularly for residential and small
business customers of public utilities. BCP is actively involved in
federal and state regulatory and legislative proceedings related to the
restructuring of the telecommunications, electric, natural gas, and
alternative energy industries.