Constituent Frequently Asked Questions


Question: If I am in immediate danger, what can I do?
Answer: If you or a friend or loved one are in immediate danger or have a life-threatening emergency, please contact local law enforcement or emergency services by dialing 9-1-1 on your telephone or cellular phone.

    Question: I have a complaint against my health insurance provider. Can I file a complaint with the Attorney General's Office?
    Answer: If you have a health insurance complaint, please file a complaint with the Nevada Division of Insurance by clicking here.

      Question: My doctor's office overbilled my insurance, who do I contact?
      Answer: If you have a complaint regarding medical billing, please contact the Department of Health and Human Services Office for Consumer Health Assistance.

        Question: I am searching for information regarding a Medicaid bill.
        Answer: If you have questions regarding your Medicaid billing, please contact the Nevada Department of Health and Human Services Division of Health Care Financing and Policy Provider Portal.

        If you would like to report Medicaid Fraud, click here.

          Question: I have an issue with my teacher's trust health plan, where do I go to get help or to file a complaint?
          Answer: The Teacher's Health Trust Plan is not regulated through the Nevada Division of Insurance and is exempt under the Employee Retirement Income Security Act (ERISA). The Teachers Health Trust Plan Benefits Manual instructs members to contact a Trust Service Team Member at (702) 794-0272 or 1-800-432-5859 for questions and appeals.

            Question: I would like to report a Medicare billing issue or Medicare fraud with the Attorney General's Office.
            Answer: Medicare is a federal health insurance program. In order to report fraud or file a complaint, please go to the Department of Health and Human Services Office of the Inspector General

            If you would like to report Medicaid Fraud, click here.

              Question: Can I solicit charitable contributions in Nevada without obtaining a registration?
              Answer: Charitable Organizations must register with the Nevada Secretary of State's Office before soliciting charitable contributions in Nevada.

                Question: Should I submit a complaint if I receive a sweepstakes or lottery notification?
                Answer: Constituents who feel the notification is fraud related should file a complaint with the Attorney General's Office by clicking here. We also recommend contacting the Federal Trade Commission (FTC). If the notice is received over email or the internet, you can file a complaint with www.ic3.gov.

                  Question: I need help with gaining custody of my child/children. Can the Attorney General's Office assist me?
                  Answer: The Attorney General's Office is prohibited by law from assisting individual residents with civil matters. You may contact the Clark County Family Court, Second Judicial District Court in Washoe County, or you can hire a private attorney. However, if you have a pick-up order and the non-custodial parent refuses to turn over the child, you can contact your local law enforcement or the Nevada Clearinghouse at (702) 486-3456.

                    Question: I have a friend who is experiencing possible abuse from their partner. How can I help them?
                    Answer: If the person is in immediate danger (you fear the person may be seriously injured or killed), please contact 9-1-1. If there is no immediate danger, you can call 3-1-1 and the operator will direct you to the proper local law enforcement authority. For resources regarding domestic violence and getting assistance for yourself, a friend, or a loved one, click here.

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                      Question: I am a state employee that is experiencing Human Resource issues, where can I get help?
                      Answer: As a state employee, you will need to contact the Nevada Department of Human Resource Management (NV DHRM) for assistance.

                        Question: I bought cryptocurrency and the company that I bought it through did not actually purchase it but took the money. What should I do?
                        Answer: You should contact the Consumer Financial Protection Bureau (CFPD) and the U.S. Securities and Exchange Commission. If you believe you have been the victim of fraud, file a complaint with our office by clicking here.

                          Question: I am traveling through Nevada and want to know if my CCW will be recognized by the State of Nevada?
                          Answer: To check if your CCW will be accepted as valid in the State of Nevada, please go to The Nevada Department of Public Safety Records, Communications, and Compliance Division.

                            Question: I purchased a timeshare and want to get out of the contract, who should I reach out to?
                            Answer: If you purchased a timeshare in Nevada and want to get out of the contract or need assistance because you believe you were a victim of timeshare fraud or deception, contact the Nevada Real Estate Division. If you purchased a timeshare in another State outside of Nevada and want to get out of the contract or need assistance because you believe you were the victim of timeshare fraud or deception, contact the real estate division in the state you purchased the timeshare.

                              Question: I believe I have been a victim of identity theft and someone is fraudulently using my information to apply for unemployment -- what should I do?
                              Answer: If you believe someone is fraudulently using your identity to apply for unemployment benefits, please file a complaint through the FBI's Internet Crime Complaint Center at www.ic3.gov. Please also submit a complaint with the Department of Employment, Training and Rehabilitation at detr.nv.gov and clicking on the "Fraud Reporting Form" link.

                              For all general identity theft related issues and concerns, click here to see a resource list.

                                Question: I purchased a home warranty, and the company is not providing the specified services I bought. Where do I file a complaint?
                                Answer: For questions or concerns about a warranty company, please file a complaint with the Division of Insurance.

                                  Question: I have a complaint regarding automotive issues. Who can assist me?
                                  Answer: For general information, and to file a complaint, contact the Department of Motor Vehicles Compliance Enforcement Division.

                                    Question: My student loan repayments are beginning again, who can I contact with questions?
                                    Answer: Student loan payments begin after Jan. 21, 2022.  If you have questions about your payments, you should contact your loan servicer or call the Federal Student Aid Information Center (FSAIC) at 1-800-4-FED-AID (1-800-433-3243).

                                       

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