Complaints
The Constituent
Services Unit fields complaints to ensure each one is reviewed by the
appropriate division with the Attorney General’s Office. While the Nevada Office of the Attorney
General represents the interests of Nevada residents on a wide range of issues,
our office has limited jurisdiction over certain matters. Our primary areas of
governance include but are not limited to – consumer fraud, financial fraud,
missing and exploited children, human trafficking, insurance fraud, Medicaid
fraud, worker’s comp fraud, mortgage fraud, cybercrimes, tobacco enforcement,
opioid/healthcare fraud, and open meeting law violations.
Please
note: The Nevada
Attorney General’s Office cannot provide you with legal advice or represent you
in personal legal actions. If you cannot afford a private attorney, you may
consider contacting your local legal aid office. If you are seeking answers to
legal questions or need someone to assist you in court, you will need to find a
private attorney.
If you would
like to share a concern, opinion or make an inquiry about a specific issue with
the Nevada Attorney General’s Office, email us at aginquiries@ag.nv.gov.
Complaint Process:
- Your complaint will be reviewed and processed within
14 to 45 business days. When receiving a high volume of complaints, the
review process may take longer than 45 business days.
- A staff member will contact you if additional
information is needed to thoroughly review your complaint.
- If it is determined another agency is more
appropriate to address your complaint, we will forward it to that agency and
provide you with contact information to follow-up with them directly.
- To inquire about your complaint or to provide supporting
documentation, please reply to the auto-generated acknowledgement email
you received after submitting your complaint.
- If you do not receive an acknowledgement email
after 24 hours, please call the Attorney General’s Office at (775)
684-1100 or (702) 486-3420.
Frequently Asked Questions
Review the
Frequently Asked Questions (FAQ) and FAQ State Agency Referral Index below. If
you are unsure where to direct your complaint, you may submit the Attorney
General’s Office complaint form.
Q. I was deceived and misled into
a timeshare contract. I need help getting out of the contract.
A. The Nevada Real Estate Division regulates time
share companies, visittheir website for
information on how to file a complaint.
Please note, if your transaction did not
take place in Nevada, or does not involve a Nevada property, please
contact the appropriate licensing authority of the state in which the
transaction occurred and/or where the property is located for further
assistance.
Q. Solar company
deceived me into a contract and lied about the price I would be paying on my
utility bill.
A. File a complaint with our office, Electronic
Consumer Complaint.
The Public Utilities Commission of Nevada’s
(PUCN) Consumer Complaint Resolution Division receives and investigates
complaints made against solar installation companies. The Complaint Resolution
Division can facilitate your complaint and make sure it’s handled by the
correct State Department. Visit PUCN for more
information on how to file a complaint.
Q. I have a complaint about an
Auto Dealership, Repair
shop did not do a satisfactory job and overcharged.
A. The Nevada Department of Motor Vehicles
Compliance Enforcement Division (CED) licenses and regulates auto dealers and
similar businesses, body shops, garages emission inspections stations and
driving school. Visit CED to learn how
to file a complaint. Please note the DMV does not represent private
citizens seeking return of money or other personal remedies as a result of
contractual disputes or civil actions.
Q. I am a veteran/active
duty, what services does your office provide?
A. The Nevada Attorney General’s Office of Military
Legal Assistance aids active duty, reserve and National Guard service members
and their spouses. The veteran community, including spouses, are eligible
to receive free will and medical/financial powers of attorney as well as
general legal advice on most civil law matters. Veterans can receive these
services at OMLA Ask-a Lawyer Events held regularly throughout the State of
Nevada. Veterans may also request pro bono legal assistance online by visiting Get Help.
The office may also be reached by email at nvagomla@ag.nv.gov
and phone at 775-687-2140.
Q. My Facebook/Instagram
account was wrongfully disabled, can you assist in restoring my account?
A. Meta has provided us with the Compromised Account Resources. The document provides guidance on how to seek assistance
from Meta to both report compromised accounts and seek to have compromised
accounts that have been disabled reviewed by Meta.
Q. I am
seeking a refund from a Nevada business who misled me into buying a service
or product, or has fraudulent business practices.
A. Nevada Consumer Affairs (NCA) helps people that
have experienced financial hardship or loss because of fraud or deceptive
business practice in Nevada. Visit NCA
for guidance and resources to help you avoid these traps before putting your
money at risk, and to file a complaint to help receive a refund.
You may report
your complaint directly to the government agency that regulates or investigates
a specific business, civil or criminal matter. Check the FAQ State Agency
Referral Index below for more information.
FAQ State Agency Index
Get more
information about Consumer
Protection and Citizen
Support.
Claim
Against the State of Nevada
A tort claim may be filed against the State
of Nevada for an incident/accident in which a State employee and/or State
agency is alleged to have caused damages to another party. More information on tort claims can be found
at (new webpage pending).
Complete the Complaint Form
Only formally filed
and signed complaints will be processed. (SÓLO SE TRAMITARÁN LAS QUEJAS FORMALMENTE PRESENTADAS Y FIRMADAS.)
Formal
complaints must be submitted electronically (preferred), in-person or by mail
at one of our office locations.
Carson City
Office:
Office of the
Attorney General
100 North
Carson Street
Carson City, NV
89701
Telephone:
775-684-1100
Fax:
775-684-1108
Reno Office:
Office of the
Attorney General
5420 Kietzke
Lane, Suite 202
Reno, NV 89511
Telephone:
775-687-2100
Fax:
775-688-1822
Las Vegas
Office:
Office of the
Attorney General
Grant Sawyer
Building
555 E.
Washington Avenue, Suite 3900
Las Vegas, NV
89101
Telephone:
702-486-3420
Fax:
702-486-3768
Proceed to File a Complaint with the Nevada
Attorney General’s Office