April 9, 2015
Carson City, NV – Nevada Attorney General Adam Paul Laxalt appeared on ABC’s Good Morning America this morning to address his recent efforts to protect consumers, including efforts to raise consumer awareness related to the online resale of smartphones.
“Awareness is the first step in consumer protection,” said Laxalt. “I urge online consumers to be vigilant and to look for common red flags. The public should know that they can always turn to my office for help if they believe a business is acting suspiciously.”
AG Laxalt offers the following general tips on consumer protection:
- Research the company online, and ask friends and family if they have heard of the company. Gather as much information on the item you are seeking to resell.
- Research a business’ complaint record with the Better Business Bureau.
- Compare price quotes from several sellers before selling or making a purchase.
- Research the business to ensure the seller has the appropriate licenses.
- Ask about the seller or business’ refund, return and cancellation policies.
- Always use a credit card, as opposed to a debit card when making online transactions. If need be, the charge on a credit card can be cancelled or reversed.
- Review the terms of use before proceeding with any transaction.
- Identify a point of contact for the business, should you have a problem or question regarding the business or product.
- If a business or deal sounds too good to be true, it probably isn’t true.
Victims of consumer fraud may file a complaint with our office by clicking here. For general consumer protection tips, visit the Federal Trade Commission’s website here.
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