Attorney General Ford Announces Coordinated Launch of T-Mobile's First-In-The-Nation Apprenticeship Program

November 19, 2020

Carson City, NV – Today, Nevada Attorney General Aaron D. Ford announced that wireless carrier T-Mobile successfully launched its new apprenticeship program in Nevada.  The program, which began this month, features paid apprenticeships in Nevada. T-Mobile has already filled 10 paid apprenticeship roles, including seven at its Customer Experience Center and three in Technology Operations. Additionally, the company has committed to the apprenticeship program for six years but may continue it long term. By the fourth year of the program, T-Mobile will select 15 apprentices annually with opportunities throughout the State.    

The apprenticeship program is a benefit to the State of Nevada and was born from   settlement discussions between the Nevada Attorney General’s Office, Bureau of Consumer Protection and T-Mobile. The idea sparked support and excitement for T-Mobile to use the Nevada program as a model to expand its apprenticeship program in other states and grow a diverse workforce. 

“I couldn’t be prouder of the efforts of my office that have resulted in opportunities for Nevadans and other states around the country to obtain jobs and learn valuable skills through a structured apprenticeship program,” said Attorney General Aaron D. Ford. “T-Mobile has demonstrated a commitment to Nevada consumers that extends beyond just lower prices for products and services. When my office presented the idea of an apprenticeship program, T-Mobile embraced the opportunity and I am pleased to see its early and long term success.”

“T-Mobile has always made it a priority to grow and develop a diverse workforce because there are tremendous benefits all around! This new Nevada Apprenticeship Program that we’re kicking off in Nevada will be the model for our future nationwide program that will create meaningful opportunities for diverse talent who will play a critical role in driving our Un-carrier success into the future,” said Deeanne King, T-Mobile’s Chief Human Resources Officer. “Nevadans have everything we’re looking for to kick off this program–they bring diverse backgrounds and perspectives, a passion for creating a great customer experience, and an eagerness to learn new skills. We thank Attorney General Ford and his team for their leadership, and we’re excited to see the positive outcomes from this program!”

For 12 months, T-Mobile apprentices learn new skills through hands-on experience and performing work needed at T-Mobile in highly skilled roles. Primarily within the company’s Care and Technology teams, the apprentices receive nationally recognized training and classroom instruction credentialed through the U.S. Department of Labor; and partner with mentors and receive step-by-step coaching from their manager.

The standards for the apprenticeship program were based on standards recommended by the U.S. Department of Labor, as well as the Governor’s Office of Workforce Innovation and the Nevada State Apprenticeship Council.