November 19, 2020
Carson City, NV – Today, Nevada Attorney
General Aaron D. Ford announced that wireless carrier T-Mobile successfully
launched its new apprenticeship program in Nevada. The program, which began this month, features
paid apprenticeships in Nevada. T-Mobile has already filled 10 paid
apprenticeship roles, including seven at its Customer Experience Center and
three in Technology Operations. Additionally, the company has committed to the
apprenticeship program for six years but may continue it long term. By the fourth
year of the program, T-Mobile will select 15 apprentices annually with
opportunities throughout the State.
The apprenticeship program is a benefit to the State of Nevada and was
born from settlement discussions between the Nevada Attorney
General’s Office, Bureau of Consumer Protection and T-Mobile. The idea sparked
support and excitement for T-Mobile to use the Nevada program as a model to
expand its apprenticeship program in other states and grow a diverse workforce.
“I couldn’t be prouder of the efforts of my office that have resulted
in opportunities for Nevadans and other states around the country to obtain
jobs and learn valuable skills through a structured apprenticeship program,” said
Attorney General Aaron D. Ford. “T-Mobile has demonstrated a commitment to
Nevada consumers that extends beyond just lower prices for products and
services. When my office presented the idea of an apprenticeship program,
T-Mobile embraced the opportunity and I am pleased to see its early and long
term success.”
“T-Mobile has always made it a priority to grow and develop a diverse
workforce because there are tremendous benefits all around! This new Nevada
Apprenticeship Program that we’re kicking off in Nevada will be the model for
our future nationwide program that will create meaningful opportunities for
diverse talent who will play a critical role in driving our Un-carrier success
into the future,” said Deeanne King, T-Mobile’s Chief Human Resources
Officer. “Nevadans have everything we’re looking for to kick off this
program–they bring diverse backgrounds and perspectives, a passion for creating
a great customer experience, and an eagerness to learn new skills. We thank
Attorney General Ford and his team for their leadership, and we’re excited to
see the positive outcomes from this program!”
For 12 months, T-Mobile apprentices learn new skills through hands-on experience
and performing work needed at T-Mobile in highly skilled roles. Primarily
within the company’s Care and Technology teams, the apprentices receive
nationally recognized training and classroom instruction credentialed through
the U.S. Department of Labor; and partner with mentors and receive step-by-step
coaching from their manager.
The standards for the apprenticeship program were based on standards
recommended by the U.S. Department of Labor, as well as the Governor’s Office
of Workforce Innovation and the Nevada State Apprenticeship Council.
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